Skills & Competencies for Total Quality Manager
Total Quality Manager job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Total Quality Manager
Manages the implementation, administration and measurement of total quality management programs, including Six Sigma initiatives.
JOB RESPONSIBILITIES for Total Quality Manager
Leads teams to provide training, tools, and logistical assistance for quality initiatives. Oversees development of new testing tools, and measurement methods and systems to ensure products and services meet quality standards.
Total Quality Manager SALARY RANGE
BASE 50%
$136,664
TOTAL 50%
$149,346
Job Level
M02
Job Code
RD14000148
Education/Degree
Bachelor's Degree
Reports To
Senior Manager
Total Quality Manager Skills and Competencies List
10 general skills or competencies (Job family competencies) for Total Quality Manager
1
Job Family Competencies –
Training and Development
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Discusses commonly used techniques and methods in the training and development process.
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Level 2 Behaviors
(Light Experience)
Gathers employee behavior and performance data to determine the content of training and development programs.
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Level 3 Behaviors
(Moderate Experience)
Delivers training and development program adjusting to various types of audience.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the performance of training sessions and recommends improvements accordingly.
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Level 5 Behaviors
(Mastery)
Develops metrics system to evaluate the effectiveness and impact of training.
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2
Job Family Competencies –
Change Management
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Explains potential impacts and challenges of different change management processes.
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Level 2 Behaviors
(Light Experience)
Gathers input relating to change in business processes, goals, and methodologies.
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Level 3 Behaviors
(Moderate Experience)
Prepares and updates status reports of process changes to monitor progress.
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Level 4 Behaviors
(Extensive Experience)
Oversees change management projects to prioritize multiple tasks under tight deadlines.
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Level 5 Behaviors
(Mastery)
Leads the implementation of change management to improve performance measures.
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3
Total Quality Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Total Quality Manager
Proficiency Level - 4
5
Competency for -
Total Quality Manager
Proficiency Level - 5
14 soft skills or competencies (core competencies) for Total Quality Manager
1
Core Competencies –
Knowledge of Organization
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Explains our business's mission, vision, strategies, and goals.
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Level 2 Behaviors
(Light Experience)
Explains our organization's code of conduct and values to new staff.
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Level 3 Behaviors
(Moderate Experience)
Makes effective use of our organization's unofficial structure and back channels.
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Level 4 Behaviors
(Extensive Experience)
Emphasizes knowledge of our organization to others to improve job functions.
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Level 5 Behaviors
(Mastery)
Promotes our business's branding internally and externally.
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2
Core Competencies –
Business Process Improvement
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Explains common symptoms of inefficient processes that call for business process improvement.
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Level 2 Behaviors
(Light Experience)
Collects feedback directly from staff involved in the new process mapping.
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Level 3 Behaviors
(Moderate Experience)
Manages process improvements to ensure that the entire system works efficiently.
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Level 4 Behaviors
(Extensive Experience)
Expedites processes by switching from sequential tasks to simultaneous tasks.
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Level 5 Behaviors
(Mastery)
Leads the reorganization of the workforce based on the agreed and desired outcomes.
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3
Total Quality Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Total Quality Manager
Proficiency Level - 4
5
Competency for -
Total Quality Manager
Proficiency Level - 5
Summary of Total Quality Manager skills and competencies
There are 0 hard skills for Total Quality Manager.
10 general skills for Total Quality Manager, Training and Development, Change Management, KaiZen, etc.
14 soft skills for Total Quality Manager, Knowledge of Organization, Business Process Improvement, Budgeting, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Total Quality Manager, he or she needs to be skilled in Knowledge of Organization, be skilled in Business Process Improvement, and be proficient in Budgeting.
10 general skills for Total Quality Manager, Training and Development, Change Management, KaiZen, etc.
14 soft skills for Total Quality Manager, Knowledge of Organization, Business Process Improvement, Budgeting, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Total Quality Manager, he or she needs to be skilled in Knowledge of Organization, be skilled in Business Process Improvement, and be proficient in Budgeting.
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